Terms of Service

Welcome to Seraphyra. These Terms of Service govern your use of our website and services. By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Seraphyra's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on Seraphyra's website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Violate any applicable laws or regulations related to access to or use of the website
• Access or search the website by any means other than Seraphyra's publicly supported interfaces
• Harass or cause distress or inconvenience to any person
• Obscure or remove any proprietary notice or label on any materials
• Interfere with the normal operation of the website network

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Seraphyra at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2. Disclaimer

The materials on Seraphyra's website are provided on an 'as is' basis. Seraphyra makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Seraphyra does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Our products and services are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before starting any new supplement regimen or making changes to your health routine. Individual results may vary, and the effectiveness of our products depends on various factors including diet, lifestyle, and overall health status.

3. Limitations

In no event shall Seraphyra or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Seraphyra's website, even if Seraphyra or an authorized representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Seraphyra shall not be liable for any special, indirect, incidental, or consequential damages arising out of or in any way connected with your use of the website or the materials contained therein, whether or not advised of the possibility of damage and regardless of the form of action.

4. Accuracy of Materials

The materials appearing on Seraphyra's website could include technical, typographical, or photographic errors. Seraphyra does not warrant that any of the materials on its website are accurate, complete, or current. Seraphyra may make changes to the materials contained on its website at any time without notice.

Seraphyra does not, however, make any commitment to update the materials. While we strive to provide accurate information about our products, ingredients, and health benefits, we cannot guarantee that all information is 100% accurate or up-to-date. We recommend cross-referencing important health information with official medical sources and consulting healthcare professionals.

5. Links

Seraphyra has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Seraphyra of the site. Use of any such linked website is at the user's own risk.

If you discover a link on our website that leads to inappropriate or harmful content, or if you find a broken link, please contact us immediately at [email protected] so we can address the issue.

External websites may have their own terms of service and privacy policies. We recommend reviewing these policies before providing any personal information or engaging with third-party sites.

6. Modifications

Seraphyra may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

We will make reasonable efforts to notify users of significant changes to these Terms of Service. However, it is your responsibility to review these terms periodically for updates. Your continued use of the website following the posting of revised Terms of Service means that you accept and agree to the changes.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts located in London.

Any legal action or proceeding arising under these Terms of Service will be brought exclusively in the courts of the United Kingdom. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

8. Product Information and Warranties

All product information, descriptions, pricing, and availability are subject to change without notice. While we strive to ensure accuracy, Seraphyra does not guarantee that product descriptions, pricing, or other content on the website is accurate, complete, or error-free.

Seraphyra warrants that products will be free from defects in materials and workmanship under normal use. If you receive a defective product, please contact us within 14 days of receipt with proof of purchase, and we will provide a replacement or refund at our discretion.

All vitamins, supplements, and skincare products are manufactured according to applicable industry standards and regulations. However, individual results may vary based on personal health conditions, lifestyle, and usage patterns. We recommend following the suggested usage instructions and consulting with healthcare professionals if you have specific health concerns.

9. User Accounts and Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

You represent and warrant that the information you provide when creating an account is accurate, complete, and truthful. You agree not to impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.

Seraphyra reserves the right to suspend or terminate your account if we believe you have violated these Terms of Service or engaged in fraudulent or illegal activity.

10. Intellectual Property Rights

All content on Seraphyra's website, including text, graphics, logos, images, audio, video, and software, is the property of Seraphyra or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, transmit, display, perform, or otherwise use any content from this website without the prior written permission of Seraphyra, except for personal, non-commercial use. Any unauthorized use of the content may violate copyright, trademark, and other laws.

The Seraphyra name, logo, and all related product and service names, design marks, and slogans are trademarks of Seraphyra or its affiliates. You may not use these trademarks without our prior written permission.

11. Payment and Billing

All prices are listed in GBP (British Pounds) unless otherwise stated. Prices are subject to change without notice. Seraphyra reserves the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

By placing an order, you authorize Seraphyra to charge your payment method for the total amount due, including applicable taxes and shipping fees. You are responsible for providing accurate billing and shipping information.

Payment processing is handled by secure third-party payment processors. We do not store complete credit card information on our servers. If you have billing inquiries or disputes, please contact us at [email protected] or call +44 20 7946 0958.

12. Shipping and Delivery

Seraphyra ships products to addresses within the United Kingdom and selected international locations. Shipping times and costs vary depending on the destination and shipping method selected. While we strive to deliver orders promptly, we do not guarantee specific delivery dates.

Risk of loss and title to products pass to you upon delivery to the carrier. Seraphyra is not responsible for loss, damage, or delays caused by the shipping carrier. If you believe your order has been lost or damaged during shipping, please contact us within 7 days of the expected delivery date with photographic evidence.

For shipping inquiries or to update delivery addresses, please contact us at [email protected] as soon as possible.

13. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with any product, you may request a return within 30 days of purchase, provided the product is unused and in its original packaging.

To initiate a return, please contact us at [email protected] with your order number and reason for return. Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued to your original payment method.

Please note that certain items, such as opened or used supplements and skincare products, may not be eligible for return due to health and safety regulations. Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.

For detailed information about our return process, please review our separate Return Policy or contact our customer service team.

14. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Harassing or causing distress to any person through the website
• Transmitting obscene or offensive content
• Disrupting the normal flow of dialogue within our website
• Attempting to gain unauthorized access to our systems or networks
• Using automated tools to scrape or collect data from the website
• Selling or transferring your account to another person
• Posting spam, advertisements, or promotional content without authorization
• Engaging in any form of fraud or deception
• Violating any applicable laws or regulations
• Infringing on the intellectual property rights of others

Violation of these prohibited activities may result in immediate termination of your access to the website and legal action.

15. User-Generated Content

If you submit comments, reviews, testimonials, or other content to our website, you grant Seraphyra a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content. You represent and warrant that you own or have the necessary rights to the content you submit.

You agree not to submit any content that is defamatory, obscene, offensive, or infringes on the intellectual property rights of others. Seraphyra reserves the right to remove, edit, or refuse to publish any user-generated content at our sole discretion.

By submitting reviews or testimonials about our products, you acknowledge that you have actually used the product and that your comments are honest and based on your genuine experience. We may use your review in our marketing materials, always with your name or as an anonymous review if you prefer.

16. Third-Party Services and Integrations

Our website may contain links to third-party websites, applications, and services that are not operated by Seraphyra. These third-party services have their own terms of service and privacy policies, which you should review before using them.

Seraphyra is not responsible for the content, accuracy, or practices of third-party websites or services. Your use of third-party services is at your own risk, and any disputes arising from your use of such services should be resolved directly with the third-party provider.

If you have concerns about a third-party service linked from our website, please contact us at [email protected].

17. Limitation of Liability

To the fullest extent permitted by law, Seraphyra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, even if Seraphyra has been advised of the possibility of such damages.

In no event shall Seraphyra's total liability for all claims arising out of or related to these Terms of Service exceed the amount you paid for the product or service that is the subject of the claim, or £100, whichever is greater.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so these limitations may not apply to you. In such cases, Seraphyra's liability will be limited to the maximum extent permitted by law.

18. Indemnification

You agree to indemnify, defend, and hold harmless Seraphyra and its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the website or services
• Your violation of these Terms of Service
• Your violation of any applicable law or regulation
• Your infringement of any intellectual property rights
• Any content you submit to the website
• Your conduct or interactions with other users

Seraphyra reserves the right to assume the exclusive defense of any claim for which you are required to indemnify us, and you agree to cooperate fully in such defense.

19. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed.

The remaining provisions of these Terms of Service shall continue in full force and effect. This severability clause ensures that the enforceability of the remaining terms is not affected by the invalidity of any single provision.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Seraphyra regarding your use of the website and services.

These Terms of Service supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Seraphyra.

If you have any questions about these Terms of Service, please review our other policies or contact us at [email protected] or +44 20 7946 0958.

21. Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Service or your use of the website, please contact us:

22. Related Policies

These Terms of Service should be read in conjunction with our other important policies:

23. Changes to Terms of Service

Seraphyra reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes your acceptance of the new Terms of Service.

We recommend that you review these Terms of Service periodically to stay informed of any updates. If you do not agree to the modified terms, you should discontinue your use of the website.

For significant changes, we will make reasonable efforts to notify you via email or through a prominent notice on the website. However, it remains your responsibility to check for updates regularly.

24. Acknowledgment and Acceptance

By accessing and using Seraphyra's website, you acknowledge that you have read, understood, and agree to be bound by all of the terms, conditions, and policies contained in this Terms of Service agreement.

If you do not agree with any part of these Terms of Service, you may not use the website or access any of our services. Your continued use of the website constitutes your acceptance of these terms.

Thank you for choosing Seraphyra. We are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns, please do not hesitate to contact us